Last Updated: 28 October 2026
At Soul Sutra, a brand under Ambica Silver, we aim to make your jewellery shopping experience simple, secure, and convenient.
Please read our Shipping Policy carefully before placing an order.
1. ORDER PROCESSING & DISPATCH
All orders are processed after successful payment confirmation.
Products that are in stock are generally processed and prepared for dispatch within 2–4 business days.
Once your order has been dispatched, you will receive the applicable shipping/tracking details through the contact information provided at the time of placing the order.
Processing and dispatch timelines may vary during:
- Sales and promotional periods
- Festivals and public holidays
- High-volume order periods
- Unforeseen operational circumstances
- Force majeure events
2. PRODUCT AVAILABILITY & RESTOCKING
Products displayed on our website are subject to stock availability.
If a product is in stock, it can generally be ordered and processed for dispatch.
If a product becomes out of stock, it may temporarily be unavailable for purchase. Such products may be restocked when inventory becomes available again.
Restocking timelines may vary depending on production, component availability, manufacturing schedules, and demand.
An out-of-stock product does not guarantee a specific restock date unless expressly mentioned on the product page.
3. PRE-ORDERS / OUT-OF-STOCK PRODUCTS
Unless specifically mentioned as a Pre-Order, we do not consider an out-of-stock product to be available for immediate dispatch.
If a product is offered as a pre-order or made-to-order item, the applicable processing and dispatch timeline will be communicated on the relevant product page or at the time of purchase.
4. DELIVERY TIME
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and are not guaranteed.
Remote locations, difficult-to-service areas, peak seasons, festivals, adverse weather, courier disruptions, and other circumstances beyond our reasonable control may result in additional delivery time.
5. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed at checkout before the order is placed.
Any free-shipping offer, promotional shipping offer, or location-specific shipping offer will be subject to the terms mentioned with the respective offer.
6. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat/Building number
- Street/Area
- City
- State
- PIN code
- Valid contact number
Ambica Silver / Soul Sutra will not be responsible for delivery delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or inaccurate address or contact information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
Once an order has been dispatched, changing the delivery address may not be possible.
7. ORDER TRACKING
Once your order is dispatched, tracking information may be provided through the email address, mobile number, WhatsApp, SMS, or other contact information provided by the customer.
Tracking information may take some time to become active after the courier scans and processes the shipment.
8. COURIER DELAYS
Once an order has been handed over to the courier partner, delivery is subject to the courier's operational timelines.
Delays may occur due to:
- Weather conditions
- Public holidays
- Festivals
- High shipment volumes
- Transportation disruptions
- Strikes
- Remote-location delivery
- Incorrect address information
- Customer unavailability
- Government restrictions
- Natural disasters
- Other circumstances beyond our reasonable control
Soul Sutra / Ambica Silver will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee delivery timelines controlled by third-party courier partners.
9. FAILED DELIVERY / CUSTOMER UNAVAILABLE
If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect/incomplete, the customer refuses delivery, or delivery attempts are unsuccessful, the shipment may be returned to the sender.
If an order is returned to Soul Sutra / Ambica Silver due to reasons attributable to the customer, additional shipping or re-dispatch charges may apply before the order can be sent again.
Any refund, if applicable, will be subject to our Return & Refund Policy and applicable law.
10. REFUSED / UNACCEPTED DELIVERY
Customers are requested not to refuse delivery of an order without contacting Soul Sutra.
If a shipment is refused or returned without a valid reason, any refund or re-shipment will be subject to our applicable policies.
11. DAMAGED PACKAGE AT DELIVERY
Customers are advised to check the outer packaging at the time of delivery.
If the package appears visibly damaged, tampered with, opened, or otherwise compromised, please take photographs/videos of the package and contact Soul Sutra immediately.
For damaged, broken, missing, or incorrect products, please refer to our 24-Hour Return & Exchange Policy.
12. UNBOXING VIDEO
We strongly recommend recording a continuous, uninterrupted unboxing video from the moment the sealed package is received until the product is completely removed from the packaging.
The video should clearly show:
1. The unopened package.
2. All sides of the package.
3. The opening of the package.
4. The product and its condition immediately after opening.
An unboxing video may be required when making a claim relating to a product that is damaged, broken, missing, incorrect, or materially different from the order.
Such claims must be reported within 24 hours of delivery, subject to our Return & Exchange Policy.
13. LOST SHIPMENTS
If tracking indicates that a shipment has been lost or is substantially delayed, please contact Soul Sutra.
We may coordinate with the relevant courier partner to investigate the shipment.
Any resolution, replacement, or refund will be determined after the courier investigation and in accordance with applicable law and our policies.
14. WRONG OR MISSING PRODUCT
If you receive an incorrect product or a product is missing from your order, please notify us within 24 hours of delivery.
Please provide:
- Order number
- Photographs of the received product
- Photographs of the packaging
- Continuous unboxing video, where available/required
After verification, Soul Sutra may provide an appropriate resolution, which may include replacement, exchange, or refund, subject to our policies and applicable law.
15. MULTIPLE PRODUCTS IN ONE ORDER
If an order contains multiple products, items may be shipped together or separately depending on stock availability, order processing, packaging, and logistics requirements.
If items are dispatched separately, applicable tracking information may be provided for each shipment where available.
16. OUT-OF-STOCK AFTER ORDER PLACEMENT
Although we make reasonable efforts to maintain accurate inventory information, there may occasionally be situations where an item becomes unavailable after an order has been placed due to inventory discrepancies or unexpected stock issues.
If we are unable to fulfil an order because the selected product is unavailable, we may contact the customer and offer an appropriate resolution, which may include waiting for restocking, selecting an alternative product, or receiving a refund, subject to applicable law.
17. INTERNATIONAL SHIPPING
Unless specifically stated on our website, Soul Sutra currently focuses on shipping within India.
International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and other charges imposed by the destination country.
Any such charges will generally be the responsibility of the customer unless expressly stated otherwise.
18. DELIVERY ESTIMATES ARE NOT GUARANTEED
All delivery and dispatch timelines displayed on the website are estimates provided for customer convenience.
Soul Sutra does not guarantee delivery by a specific date unless expressly agreed in writing.
Orders may occasionally take longer due to circumstances beyond our reasonable control.
19. FORCE MAJEURE
Soul Sutra shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, governmental restrictions, strikes, transportation disruptions, courier disruptions, technical failures, or other force majeure events.
20. CONTACT US
For questions regarding shipping, tracking, delivery, or an existing order, please contact Soul Sutra through the contact details provided on our website.
Soul Sutra
A Brand Under Ambica Silver
Mumbai, Maharashtra, India
Website: soulsutra.co
© Ambica Silver / Soul Sutra. All Rights Reserved.