Last Updated: 28 October 2026
Welcome to Soul Sutra. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
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1. ABOUT SOUL SUTRA
Soul Sutra is a jewellery brand owned and operated under Ambika Silver, a proprietorship business based in Mumbai, Maharashtra, India.
Throughout these Terms & Conditions, “Soul Sutra”, “we”, “us”, and “our” refer to Soul Sutra and its proprietor/business entity, Ambika Silver. “You” or “customer” refers to any person accessing our website or purchasing our products.
Soul Sutra specializes in contemporary 925 sterling silver mangalsutras and jewellery, combining traditional Indian jewellery elements with modern and minimal designs.
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2. INTELLECTUAL PROPERTY, COPYRIGHT & DESIGN PROTECTION
All intellectual property associated with Soul Sutra and Ambika Silver is protected under applicable laws.
This includes, but is not limited to:
- Soul Sutra brand name
- Soul Sutra logo and brand identity
- Trademarks and trademark applications/registrations
- Jewellery designs
- Mangalsutra designs
- Pendant designs
- Chain and black-bead arrangements
- Product photographs
- Product videos
- Graphics and artwork
- Website design and layout
- Product descriptions
- Written content
- Marketing and advertising material
- Packaging and branding
- Other original creative and commercial content
All rights are reserved by Ambika Silver / Soul Sutra.
No person, business, seller, manufacturer, reseller, website, social media account, marketplace, or other entity may copy, reproduce, duplicate, imitate, manufacture, modify, distribute, sell, publish, display, commercially exploit, or create derivative works from any Soul Sutra design or content without our prior written permission.
Any unauthorized copying, reproduction, manufacturing, selling, distribution, or commercial use of our designs, photographs, branding, or other intellectual property may constitute infringement of applicable copyright, trademark, design, and intellectual property laws and may result in appropriate legal action.
Use of our product photographs, videos, designs, logo, or written content for commercial purposes without written authorization is strictly prohibited.
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3. BRAND, TRADEMARK & RIGHTS
Soul Sutra is a brand under Ambika Silver, a proprietorship business based in Mumbai, Maharashtra, India.
All applicable trademark rights, registrations, applications, copyrights, design rights, brand assets, and other intellectual property rights associated with Soul Sutra and its products are owned by, licensed to, or lawfully used by Ambika Silver.
Where applicable, our trademarks and intellectual property may be registered or protected under the relevant laws of India.
© Ambika Silver / Soul Sutra. All Rights Reserved.
Nothing on this website grants any customer or third party a licence or right to use our intellectual property unless expressly authorized by us in writing.
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4. PRODUCT MATERIAL & 925 STERLING SILVER
Our jewellery is made using a 925 sterling silver base, meaning the base metal is intended to contain 92.5% silver, with the balance consisting of other metals used to provide strength and durability.
Certain jewellery pieces may undergo electroplating or other surface-finishing processes to achieve their final colour, appearance, and finish.
Because plating involves depositing additional metals/materials over the silver base, the composition of the outermost surface may differ from the underlying 925 sterling silver base.
The 925 specification refers to the silver base used in the jewellery and not necessarily to the outermost plated surface.
Natural variations may occur due to manufacturing, finishing, polishing, plating, and production processes.
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5. MANGALSUTRA CHAIN & BLACK-BEAD VARIATION
The chain and black-bead design shown in product photographs is provided for reference and representation of the overall product.
The design, arrangement, spacing, size, or pattern of the chain and black beads may vary slightly from the product image shown on the website.
Due to manufacturing processes, availability of components, production batches, and design variations, the chain with black beads may not be exactly identical to the photograph displayed on the website.
However, the same pendant/design selected by the customer will be provided, along with a similar, aesthetically matching mangalsutra chain and black-bead design.
Such variations in the chain, black-bead arrangement, spacing, or pattern shall not be considered a manufacturing defect, provided that the selected pendant/design is supplied.
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6. PLATING, TARNISHING & NORMAL WEAR
Plated jewellery requires appropriate care. Over time, plating may naturally fade, wear, or tarnish depending on usage and environmental conditions.
Exposure to the following may accelerate tarnishing, discolouration, or fading:
- Sweat and moisture
- Perfume and deodorants
- Lotions, creams and cosmetics
- Soap and detergents
- Chlorine and salt water
- Household chemicals
- Cleaning products
- Other chemicals or acidic substances
- Excessive friction or rubbing
- Prolonged exposure to humidity
Plating wear, fading, or tarnishing resulting from regular usage or exposure to sweat, moisture, chemicals, perfume, cosmetics, or improper storage is considered normal wear and tear and may not be considered a manufacturing defect.
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7. JEWELLERY CARE
Our jewellery is designed for occasional and careful use.
For maintaining the appearance and finish of your jewellery, we recommend:
- Remove jewellery before bathing or swimming.
- Remove jewellery before exercising or sleeping.
- Apply perfume, lotion, and cosmetics before wearing jewellery.
- Avoid direct contact with chemicals and cleaning products.
- Avoid prolonged exposure to water and moisture.
- Store jewellery in a clean, dry and preferably airtight pouch or jewellery box.
- Store individual pieces separately to prevent scratches and friction.
- Clean gently using a soft, dry jewellery cloth when required.
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8. PRODUCT IMAGES & VARIATIONS
We make reasonable efforts to display our products and colours as accurately as possible.
However, colours may appear slightly different depending on your device, screen settings, lighting conditions, photography, and production batches.
Minor variations in:
- Colour
- Finish
- Texture
- Size
- Chain pattern
- Black-bead arrangement
- Stone placement
- Beads
- Chain links
- Plating
may occur and will not necessarily be considered a product defect.
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9. 24-HOUR RETURN & EXCHANGE POLICY
Soul Sutra provides a 24-hour return and exchange window from the time the order is delivered.
If you wish to request a return or exchange, you must contact our customer support team within 24 hours of delivery.
Requests received after the 24-hour period may not be accepted, except where required under applicable law or where Soul Sutra determines otherwise.
Return/Exchange Eligibility
To be eligible:
- The product must be unused and unworn.
- The product must be in its original condition.
- All original packaging, tags, cards, boxes, and accessories must be retained.
- The product must not show signs of wear, scratches, alteration, damage, or misuse.
- The product must not have been exposed to water, perfume, chemicals, sweat, or other substances.
- An unboxing video may be required for damaged, broken, missing, or incorrect products.
Soul Sutra reserves the right to inspect the product before approving a return or exchange.
Products that have been worn, altered, damaged after delivery, or subjected to improper use may not qualify for return or exchange, subject to applicable law.
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10. UNBOXING VIDEO REQUIREMENT
Customers are strongly advised to record a continuous and uninterrupted unboxing video while opening their Soul Sutra package.
The video should clearly show:
1. The sealed package before opening.
2. All sides of the package.
3. The opening of the package.
4. The product and its packaging immediately after opening.
If a product is received broken, damaged, missing, incorrect, or materially different from the order, an unboxing video may be required to process the claim.
Customers must notify Soul Sutra of such issues within 24 hours of delivery.
Claims without sufficient evidence may be difficult to verify and may be subject to further investigation.
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11. DAMAGED, BROKEN OR DEFECTIVE PRODUCTS
If your product appears to have a manufacturing defect or has been damaged during transit, please contact us within 24 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Clear photographs of the packaging
- Unboxing video, where applicable
- Details describing the issue
After reviewing the claim, Soul Sutra may offer an appropriate resolution, which may include replacement, exchange, repair, or refund, subject to the circumstances and applicable law.
Damage caused by misuse, accidental impact, improper handling, normal wear and tear, exposure to chemicals, water, sweat, perfume, or improper storage may not qualify as a manufacturing defect.
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12. PRODUCT AVAILABILITY
All products displayed on our website are subject to availability.
We reserve the right to:
- Limit quantities available for purchase.
- Discontinue products.
- Modify product specifications or designs.
- Make changes to product components where reasonably necessary.
If we are unable to fulfil an order after payment has been received, the applicable amount will be refunded according to our applicable refund process.
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13. PRICING
All prices displayed on the website are subject to change without prior notice.
We reserve the right to correct pricing, product descriptions, promotional offers, stock information, or other website errors.
If an order has been placed due to an obvious pricing or technical error, we may contact the customer regarding the order and provide an appropriate resolution, subject to applicable law.
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14. ORDERS & ORDER CONFIRMATION
Placing an order on our website constitutes a request to purchase the selected product.
We reserve the right to cancel or refuse an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Technical errors
- Delivery restrictions
- Other legitimate business or legal reasons
Where applicable, the customer will be informed and eligible payments will be refunded.
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15. SHIPPING & DELIVERY
We aim to dispatch orders within the estimated processing period communicated on our website.
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Regional restrictions
- Incorrect or incomplete addresses
- Customer unavailability
- Transportation disruptions
- Force majeure events
- Circumstances beyond our reasonable control
Customers are responsible for providing an accurate and complete shipping address and contact information.
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16. WEBSITE CONTENT & USAGE
The website and all content available on it are intended for personal and lawful use.
You must not:
- Copy or reproduce website content for commercial purposes.
- Download or reuse our product photographs without permission.
- Copy or imitate our jewellery designs.
- Use the Soul Sutra name or logo without authorization.
- Reproduce or republish our product catalogue.
- Scrape or systematically copy website content.
- Misrepresent yourself as being affiliated with Soul Sutra.
- Use our website for fraudulent or unlawful activities.
- Attempt to interfere with the security or operation of our website.
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17. CUSTOMER REVIEWS & USER-GENERATED CONTENT
If you submit a review, photograph, video, testimonial, or other content to Soul Sutra, you represent that you have the right to submit such content.
By submitting such content, you grant Soul Sutra permission to use, reproduce, display, publish, and share that content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, fraudulent, abusive, defamatory, offensive, or otherwise inappropriate.
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18. WEBSITE ACCURACY
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, occasional typographical errors, technical errors, pricing errors, stock discrepancies, or inaccuracies may occur.
We reserve the right to correct such errors and update information without prior notice.
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19. THIRD-PARTY SERVICES
Our website may use third-party service providers, including payment gateways, logistics partners, technology providers, analytics services, and other vendors.
The use of such services may also be subject to the terms and policies of the respective third parties.
Soul Sutra is not responsible for disruptions caused by third-party services that are beyond our reasonable control.
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20. FRAUDULENT TRANSACTIONS & MISUSE
We reserve the right to investigate and take appropriate action against orders or activities that appear fraudulent, abusive, suspicious, or unlawful.
This may include cancelling orders, restricting accounts, or taking appropriate legal action where permitted by law.
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21. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Soul Sutra shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, unauthorized access, third-party service interruptions, or force majeure events.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable Indian law.
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22. FORCE MAJEURE
Soul Sutra shall not be liable for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, governmental restrictions, strikes, transportation disruptions, internet or technology failures, or other force majeure events.
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23. PRIVACY
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
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24. CHANGES TO THESE TERMS
Soul Sutra reserves the right to modify or update these Terms & Conditions from time to time.
Any updated version will be published on this page with the revised “Last Updated” date.
Your continued use of the website after such changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
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25. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts and authorities in Mumbai, Maharashtra, subject to applicable consumer protection laws and other applicable legislation.
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26. BUSINESS & LEGAL INFORMATION
Brand: Soul Sutra
Business Entity: Ambika Silver
Business Structure: Proprietorship
Registered/Business Location: Mumbai, Maharashtra, India
Product Category: 925 Sterling Silver Jewellery & Mangalsutras
All applicable trademarks, trademark registrations/applications, copyrights, design rights, brand assets, product designs, photographs, content, and other intellectual property rights belong to or are lawfully held by Ambika Silver / Soul Sutra.
© Ambika Silver / Soul Sutra. All Rights Reserved.
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27. CONTACT US
For questions regarding products, orders, returns, exchanges, customer support, or these Terms & Conditions, please contact us through the contact details provided on our website.
Soul Sutra
A Brand Under Ambica Silver
Mumbai, Maharashtra, India
Website: soulsutra.co
Reserved Ambica Silver / Soul Sutra. All Rights Reserved.